Frequently Asked Questions

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Pixel Questions

Pixel Questions

What is a pixel?

A computer screen is made up of lots of pixels. For more information about exactly what a pixel is, click to see the Wikipedia page on pixels.

    Is there a minimum number of pixels I can buy?

    The minimum number of pixels you can have is a 10 pixel by 10 pixel box.

    Is there a maximum number of pixels?

    There is no maximum number of pixels you can buy, but all purchases must be in multiples of 10 x 10.

    Do pixels have to be in multiples of 100?

    Pixels must be purchased in multiples of 100 pixel boxes.


    What do I get for £10?

    In exchange for your £10 we give you a 10 x 10 pixel box, a roll over image of 150 pixels wide x 180 pixels high (or 3.96cm wide x 4.76cm high) and a link to your chosen website for 2 years.

    Can I put whatever I like on my pixel box?

    All images must comply with our terms and conditions and follow our decency policy, but essentially you can pick whatever you want for your pixel box.

    What colours can I use in my pixel box?

    You can chose whatever colours you like.

    Can individuals advertise?

    Anyone can purchase a box. All donations go to Sue Ryder St Johns, so if you are an individual and would like to get involved then if you like you can opt not to include a hyperlink or rollover image.

    Can anyone buy a box?

    Anyone can buy a box as long as they comply with our terms and conditions especially in areas such as decency.

    What size does my logo need to be?

    Your rollover logo or image must fit into a 150 pixel wide x 180 pixel high box (or 3.96cm wide x 4.76cm high).

    What format does my logo need to be?

    We can accept PNG, GIF, TIFF and JPEG/JPG images. If you do not have a professional design software package already, free ones can be found on the internet or, alternatively, you can use the standard Microsoft Paint programme that is available on most standard PCs.

    Can you design my box for me?

    Unfortunately we cannot design your box for you. We do have standard templates available if you would like to chose one of those (please let us know if you would like a copy) or you can enlist the help of a graphic designer.

    Do I need to send you a logo?

    If you would like your pixel box to have a rollover image (an image which pops up when a viewer rolls their cursor over your pixel box) then we need your logo image. You can chose not to include a rollover image if you wish.

    Do I need to send you a URL?

    Your URL or domain name is used so that when a viewer clicks on your pixel box your website will open.

    Will I be able to see a proof?

    As you are designing the images yourself we do not provide proofs before posting them to the website.

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    Pixel Questions







    How much does each box cost?

    Each 10 pixel by 10 pixel box costs £10.

    How much does each pixel cost?

    The price for each pixel is 10p. However, please note that all pixels must be bought in multiples of 10 pixel by 10 pixel boxes.

    How much of my £10 goes to Sue Ryder?

    Every penny of your £10 is donated to Sue Ryder. The website is managed and donated to Sue Ryder for free by Truesilver Coaching & Marketing and all payments are handled by the Sue Ryder Charity. Truesilver do not receive payment or commission for your purchase.

    How do I order a box?

    To order a box visit our Advertise page


    Once I’ve made my donation and sent you the relevant files, how long will it take for my advert to go live? We aim to process all orders and add your adverts to the site within 48 hours of receiving your files providing they are in the correct format and comply with our

    Terms & Conditions.

    Can I cancel my order?

    If your pixel box has not yet gone live you can cancel your order and you will be given a refund. If your pixel box is already live we can remove your images if you wish, though Sue Ryder will not be able to refund your donation. (See Terms & Conditions

    for more details)

    Can I remove my images from the site once they have gone live?

    If for any reason you would like to remove your images from the site after they have been made live, you can email us at We regret that should you remove the images after they have ‘gone live’ Sue Ryder cannot refund your donation.

      Can I make changes to my box once it’s been posted?

      Because of the nature of the site, we cannot make changes to your images once they have been posted without due cause; such as there has been a complaint made or for legal reasons. If you need help please contact us at


        Who manages the website?

        The £100,000 Challenge is managed and maintained for free by Truesilver Coaching & Marketing.

        Who are Truesilver?

        We are a relatively small UK coaching and marketing company based in Biggleswade, Bedfordshire that helps businesses grow. For more information visit

          Who are Sue Ryder St Johns?

          Sue Ryder St Johns are one of the Sue Ryder Hospices based in Moggerhanger, Bedfordshire that provide hospice care to the Mid Bedfordshire and Huntingdonshire area. For more information visit

            How do Truesilver get paid?

            Truesilver do not receive payment for any of the website management or marketing services that we are providing to Sue Ryder. 100% of all donations go to the charity.

            Why have Truesilver donated their time and resources to charity?

            We believe that helping charities and ‘giving a little back’ is important even for small businesses. We have donated this website, the hosting and all marketing services as part of our yearly charitable donations.

            What if do I do if I have a complaint about a company, link or image featured on your site?

            If you have a serious complaint about any of the links or images featured on our website, please contact us at
     A serious complaint might involve copyright infringement, indecent images or other legal issues.


              Link An abbreviation of hyperlink.

              Hyperlink Your website domain name which will open up in a separate page when a viewer clicks on your pixel box.

              URL URL is the full domain address needed to set up your hyperlink.

              For example

                Pixel “The smallest addressable screen element in a
                  display device” or “A minute area of illumination on a display screen, one of many from which an image is composed”

                  Rollover Image an image which pops up when a viewer rolls their cursor over your pixel box Back to Top